Wednesday, October 9, 2013

CTA takes a step back on Ventra Card

According to the Chicago Tribune, the CTA will allow Chicago Card customers, who haven’t transitioned to the Ventra Card, to add value to their cards. And they will continue to cell magnetic strip transit cards at train stations. This after CTA previously announced that sales of magnetic strip cards would cease on Monday.

We registered our Ventra Card about a week ago. The instructions sent via e-mail didn’t quite match up to the experience with the Ventra Web site. The e-mail link didn’t take us to the proper landing page, so it took a while to figure out where we needed to be, so to speak, to register our card. We called the Ventra customer service and waited about 30 minutes for an operator. When we did speak with a customer service representative, we found her to be polite and helpful. She walked us through the process and answered our questions. Our old balance transferred and all was go, except, it didn’t work on my first bus ride (the bus driver waved us on-board), and it wouldn’t work at the Quincy turnstile while we were trying to get on the Orange Line during rush hour. It eventually worked at another Quincy turnstile, but it was a bit frustrating.

Have you transitioned to the Ventra Card? If you have, how is it working for you? We’d love to hear from you—the good, the bad, and the ugly.

To read the article in the Tribune, click here.

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